Field installation technician (Fibre and Wireless Broadband)
Job description
Physical Demand’s : Ability to lift/move up to 60lbs. Ability to climb a ladder and work on roofs. Ability to work in the infrastructure of a home, including attics and crawl spaces. Ability to work in all inclement weather conditions. Must be able to use tools to install equipment. Work Environment: Tasks are regularly performed with exposure to outdoor weather conditions. May work in high, precarious places.
Description : The Field Installation Technician is the face of Celerity and requires excellent customer service skills paired with technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on-site at customer locations both with a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.
Key Responsibilities
Perform site surveys for potential customers to evaluate serviceability.
Diagnose customer problems at service calls and restore functional service to existing customers.
Install new customers with Internet service, which includes mounting equipment at roof height, running Cat5-E cable from outside to the customer’s computer inside.
Install fibre-to-the-home services. Including terminating and splicing fibre optic cable and laying home drops
Configure routers and customer computers for access to Internet services.
Perform equipment upgrades for existing customers
Experience:
A high school diploma or equivalent is required, field experience preferred and a background in communications field is highly valued.
Skills:
Must be professional in dress, speech, and manner.
Ability to work independently, using sound judgment principles.
Must be able to safely use ladders and be comfortable working on roofs and running cables to different parts of a building.
Must be able to work outside in all weather conditions every day.
Must demonstrate accountability to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
Ability to work within a fast-paced, high-change environment while managing multiple interruptions and adjustments to priorities throughout the day.
Must demonstrate a desire to learn, supported with a love for technology.
The right candidate will be a self-starter and able to work with little to no supervision
Benefits:
Company Vehicle
Company Laptop
Company Cell Phone
Tools and Training provided
Casual dress
Dental care
Disability insurance
Extended health care
Life insurance
RRSP match
Flexible schedule
Job Type:
Full-time
Required education:
High school or equivalent. College/Trades school considered an asset
Required licenses or certifications:
Valid Drivers License
Clean Drivers Record
Must pass a L2 security clearance (no criminal record)